Privacy Policy

Elektrodrive Ltd provides specialist electric forklift diagnostic, repair and parts services.

Contact details

Elektrodrive Ltd J&S Handling, c/o Elektrodrive Ltd Lenches Bridge, High Street Kingswinford, DY6 8XD United Kingdom

Telephone: 07886 655733 Email: enquiries@elektrodrive.co.uk

For any questions about your personal information, please contact us using these details.

Our website does not provide customer accounts or an online enquiry form.

When you contact us by telephone, email or WhatsApp, we may receive:

• Your name
• Your telephone number or email address
• Your company name
• Details of your forklift, including its make, model and part numbers
• Information about faults, repairs or replacement parts
• Any photographs or documents you choose to share

Our web hosting provider may also process technical information, such as IP addresses and access logs, for security and website operation.

We only use information where there is a legitimate business reason to do so.

We use personal information to:

• Respond to enquiries
• Discuss and diagnose forklift faults
• Arrange repairs or other requested services
• Check parts availability and compatibility
• Communicate about ongoing work
• Maintain relevant service and business records
• Meet applicable legal and accounting obligations
• Protect the security of our website and business communications

Depending on the circumstances, our lawful bases under UK data protection law include taking steps before entering into a contract, performing a contract, complying with legal obligations and our legitimate interests in responding to enquiries and managing our business.

We do not use website visitors' information for automated profiling or targeted advertising.

Our website is designed to operate without analytics cookies, advertising cookies or third-party marketing trackers.

We do not use Google Analytics, Meta Pixel or similar advertising tracking tools.

Certain browser preferences, such as a light or dark display setting, may be stored locally on your device.

Our hosting provider may process technical information required to deliver and secure the website.

If we introduce additional cookies or tracking technologies in future, we will update this policy and introduce appropriate consent controls where required.

We do not sell your personal information.

We may share necessary information with trusted service providers where required to operate our business, including website hosting, email and business communication providers.

If you choose to contact us through WhatsApp, your communication will also be processed through WhatsApp's services.

We only disclose personal information where necessary to provide our services, meet legal requirements or protect legitimate business interests.

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including responding to enquiries, managing customer relationships and meeting applicable legal or accounting requirements.

Different types of records may be kept for different periods depending on their purpose and legal requirements.

When information is no longer required, we take reasonable steps to delete or securely dispose of it.

We take reasonable technical and organisational measures to protect personal information against unauthorised access, accidental loss, misuse or disclosure.

Access to customer information is limited to those who require it for legitimate business purposes.

Under UK data protection law, you may have the right to:

• Request access to your personal information
• Ask us to correct inaccurate information
• Request deletion of information in certain circumstances
• Request restriction of processing
• Object to certain uses of your information
• Request data portability where applicable

These rights are subject to applicable legal conditions and exceptions.

To exercise your rights, please contact us using the details above.

If you are unhappy with how your information has been handled, you can also complain to the Information Commissioner's Office (ICO).

Website: https://ico.org.uk/

Our website may contain links to third-party websites and services, including WhatsApp, Facebook and TikTok.

These services have their own privacy policies. We recommend reviewing them before sharing information.

We may update this Privacy Policy to reflect changes to our website, business operations or legal requirements.

The latest version will always be published on this page.