Frequently asked questions
Answers to the questions customers ask about repairs, parts, coverage and support.
01How long does a repair usually take?
It depends on the fault, but most repairs are completed within one to three days.
02Do you provide warranties on your parts?
Yes, parts come with a manufacturer warranty.
03Where do you cover?
Most of the UK. The workshop is in Kingswinford, West Midlands, and engineers can attend site anywhere in the UK.
04Can you help with machinery other than forklifts?
The focus is electric forklift trucks, but we also repair PCBs for industrial machinery such as column lifts. If you've got something specific, ask.
05What if I've already been quoted for a replacement?
Call before you commit. If you've been told the truck is beyond repair, or the quote looks high, a second opinion costs nothing and often changes the answer.
06Do you offer emergency or out-of-hours callout?
Yes, we can attend out of hours and weekends.
07Do you diagnose gas and diesel forklifts?
Yes. While we specialise in electric forklifts, we also diagnose faults on gas and diesel trucks. Contact us with the make, model and details of the fault to discuss how we can help.